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1. Can not export to png or jpg

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   29 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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   Mark Bennett commented  ·  May 29, 2019  ·  Edit…  ·  Delete…

   User here running Illustrator within a Citrix session on Server 2016 - getting the exact same error.

   Her colleague uses the same server within an isolated session under his own name, and were unable to recreate the problem. This suggests its a profile issue.

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   Mark Bennett supported this idea  ·  May 29, 2019