SOLUTION: go to Creative Cloud chat support and have a rep remotely log onto your machine and have them fix it in under 5 mins. He fixed my corrupted system preferences and I couldn't have solved this on my own. I'm guessing it was so quick as many MANY others were experiencing the same difficulties.
SOLUTION: go to Creative Cloud chat support and have a rep remotely log onto your machine and have them fix it in under 5 mins. He fixed my corrupted system preferences and I couldn't have solved this on my own. I'm guessing it was so quick as many MANY others were experiencing the same difficulties.
So glad I did it! Good luck!