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Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.An error occurred while saving the comment
I'm having exactly the same problem. Windows 10 machine as well. I never had a problem with Windows 7. That said, my Windows 10 computer was handling Illustrator 2019 just fine until I updated it a couple of weeks ago. I really need to open more than one file to do my work. Are there any solutions for this issue?