Illustrator won't open more than one file at a time.
I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:
- I open a file.
- I double click to open another AI file (other file opening methods have same results).
- Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
- If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.
-So every time I need to open a new file I have to completely close Illustrator and restart it.
-My co-worker with the exact same set up has the same issue.
-We're been experiencing this issue for at least a few months.
Cyndi
shared this idea
Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Anonymous
commented
we're in 10-2019 / Illustrator 23.1 now, I'm in contact with sharewithai@adobe.com since March and been instructed to download the newest nvidia drivers to solve this issue (twice this week and today with nvidia 441.08 version). Since then I see myself downloading gigabytes of updates and drivers on an almost weekly base and this issue comes back over and over again. Tired of this game!!!
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Anonymous
commented
I'm having exactly the same problem. Windows 10 machine as well. I never had a problem with Windows 7. That said, my Windows 10 computer was handling Illustrator 2019 just fine until I updated it a couple of weeks ago. I really need to open more than one file to do my work. Are there any solutions for this issue?
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Mike Edel
commented
fyi: I have got a confirmation from support that it's an issue on Windows 10 systems that use Nvidia graphics. They referred me to a pre-release version of Illustrator CC 2018 that fixes the issue. -> highly unlikely that this will be fixed for 2017
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Mike Edel
commented
Interesting: can't reproduce it on an Intel based laptop (integrated graphic) but facing it on an Nvidia GTX 750. Still in contact with support to dig deeper.
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Greg Casstevens
commented
This is why I am here as well. Same problem. Any solutions?
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Monica Porucznik
commented
This is exactly what is happening to me! So frustrating!