Apologies for the inconvenience caused to you due to this issue.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.
1)Kindly try the below workaround and let us know if that helps with the issue:
Kindly rename your Preferences folder placed in below location and share this folder with us in a zip file.
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\
Kindly share the above with us in a Zip file at ShareWithAI@adobe.com
Please mention the title of this issue as the subject of the mail.
An error occurred while saving the commentAyelet commented
having the same issue - NO workspace available in the menu and when i choose manually its not responding. my saved workspace is gone too.
and each time i open the illu there are no tools at all and i have to open it manually from the menu again
(i updated the Illu and then it happened)