Matthew
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Hi,
Thanks for the information provided to the Illustrator team.
We are able to reproduce this issue at our end and the engineering team is currently isolating this issue further to get to the root cause.With Best Regards,
Illustrator TeamMatthew
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We created a work around for this in our college art department because it was unusable when using the spacebar for the hand tool. This script was made for an MDM like Jamf to run as a login policy for each individual user.
Download the script and open terminal
type "sh [drag and drop the script for path]"
press return
enter account password
log out and log in.
Hand tool should work fine now.
Script: save as .sh
#!/bin/sh
#CHANGE KEYBOARD SETTINGS FOR CURRENT USER 09042019
currentuser=$(scutil <<< "show State:/Users/ConsoleUser" | awk '/Name :/ && ! /loginwindow/ { print $3 }')
echo $currentuser
# Disable press-and-hold for keys in favor of key repeat
defaults delete NSGlobalDomain ApplePressAndHoldEnabled
sudo su - "$currentuser" -c "defaults write NSGlobalDomain ApplePressAndHoldEnabled -bool FALSE"
# Set keyboard repeat rate
defaults delete NSGlobalDomain KeyRepeat
sudo su - "$currentuser" -c "defaults write NSGlobalDomain KeyRepeat -int 60"
# Set a shorter Delay until key repeat
defaults delete -g InitialKeyRepeat
sudo su - "$currentuser" -c "defaults write -g InitialKeyRepeat -float 68"
# POSIX loop kill cfprefsd daemon and flush cache.
x=10; while [ $x -gt 0 ]; do sudo killall cfprefsd; x=$(($x-1)); done
sudo killAll Finder
exit 0
All the script is doing is turning off ApplePressAndHold, changing Key Repeat to the 4th notch from the left and Delay Until Repeat to the 3rd notch from the left and then killing cfprefsd daemon and flushing the cache. You can get there through [System Preferences] [Keyboard] to change these setting through finder.