Translate Ideas and Comments.
Choose language:
There was an error during translation

Callum Lace

My feedback

  1. 33 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    35 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1)Kindly try the below workaround and let us know if that helps with the issue:

    Kindly rename your Preferences folder placed in below location and share this folder with us in a zip file.
    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\

    Kindly share the above with us in a Zip file at ShareWithAI@adobe.com
    Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

    An error occurred while saving the comment
    Callum Lace commented  · 

    Spoke to live chat and this was the answer, worked for me.

    Ø Click on start and type %appdata% and
    Ø open Roaming.

    Go to Adobe> rename all illustrator related folders by adding " .old " in the end .

    ok, close the window and launch the Illustrator and check if its any better ?

Feedback and Knowledge Base