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Jon Hendrickson

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  1. 56 votes

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    Hi,

    After having investigated the issue with some users , we have been able to find a reproducible scenario for this issue which is due to using a specific color profile which is Generic-CMYK.

    Our team is working on fixing this issue on priority.Until the issue is fixed please follow the below steps as a workaround :

    1. Go to Edit → Color Settings
    2. Under Settings set the default color profile → North America General Purpose 2
    3.Press OK

    Then try creating new document.

    Incase with the above workaround still the issue is observed at your end, please let us know in the comments .

    With Best Regards,
    Aishwarya G Gadodia

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    Jon Hendrickson commented  · 

    Also, editing your Color Settings from within Illustrator for your current profile to use Adobe ACE, resaving the profile with a slightly different name, quitting Illustrator, opening Bridge, editing color settings to use your newly saved color settings file, and syncing across applications, possibly will fix the problem.

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    Jon Hendrickson commented  · 

    Mike Choo wrote: "Davescm's workaround is working for me while this is being worked on - if I go Window > New window then the new window GPU preview works. Then I can just close the previous window and carry on.

    Not ideal, but it's saved a lot of time over closing/reopening documents or Illustrator itself."

    This trick works for me until I "Show Rulers," then it turns off GPU rendering for that window permanently. I can make another new window, making sure rulers are off first, and GPU rendering again works.

    I've mentioned this particular quirk in another comment about this bug. It has to be something related to the "Ruler" visibility or the code for the "Ruler" display. I use my rulers and guidelines quite often, so not using Rulers is a no-go for my workflow.

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    Jon Hendrickson commented  · 

    Nope. Not fixed. The GPU view is greyed out as soon as I create a new document from our standard new document template. Works fine in 25.0.0 down. Anything above that is either partial or not at all in terms of rendering with the GPU. I'm attaching the file here for reference. There is nothing crazy or arcane in this template.

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    Jon Hendrickson commented  · 

    Our department has all the exact same computers (iMac (Retina 5K, 27-inch, 2019)) and configurations (64 GB with 2 TB SSD). Three out of five have no issues and are running 25.2.1 without the GPU Render bug. Two out of five have the GPU Render bug. All computers are running the latest version of Catalina (our organization's current IT approved version). I have been through the settings on all the computers and they all match up exactly, from system settings to application settings. This is the most ridiculous bug I've ever seen (the same hardware and software configuration across computers should not have different results). The lack of attention this bug is receiving is appalling. The troubleshooting section for GPU Render in Illustrator on Adobe's site is for version 22.0. Do they even pay attention to the complaints? How can this still be an issue this long after release?

    Currently, the two iMacs suffering from this bug are running 24.3 without issue (as far as GPU Render). I am currently running 25.0 on my effected iMac, but I had to start fresh and not transfer settings from previous version. I am still in the process of updating new document templates, setting up workspaces, etc.

    Further, when I have 25.2.1 installed, if I use one of the included default document templates, GPU Render is active until I use cmd+R to turn on rulers. After that, GPU Render is deactivated and will not return for that document. I can make several new documents that have GPU Render active until I activate rulers. After an arbitrary number of newly created documents from default templates, it will not reactivate until the application is restarted.

    During one day of troubleshooting about two months ago, the bug eventually caused 24.3 to have the same problem. I had to uninstall both 24 and 25 and completely nuke any trace of the settings in Preferences and Application Support folders for 24.3 to have GPU render functionality again. I'm not too keen on doing too much more troubleshooting, because I don't want to have to waste another half a day getting 24.3 to work should this happen again.

    You don't need our screenshots, screen recordings, or steps. They have been laid out clearly for you in this thread. Your development team should be able to trace their steps between 25.0 and the next iterations which are having this issue in order to determine what they've changed which could have this effect. Stop stalling and do some work.

  2. 20 votes

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  3. 2 votes

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  4. 2 votes

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    Jon Hendrickson commented  · 

    Adding points mitigates this issue, but doesn't solve the cause. I'd rather not have to add points to work around a software issue. This particular issue only manifests when GPU Preview is enabled, and does not seem to have any effect on CPU rendering.

  5. 11 votes

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    4 comments  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Jon Hendrickson commented  · 

    You do need to have administrator privileges to make this change. On a Mac, ensure Illustrator has been exited, then in Finder right click your Adobe Illustrator 201X.app (where X completes the year in the name on your system), choose "Show Package Contents" from the popup menu, then search for the "AreaTypeOptions.eve" within this package (in mine it was here: Adobe Illustrator 2019.app⁩ ▸ ⁨Contents⁩ ▸ ⁨Required⁩ ▸ ⁨Plug-ins⁩ ▸ ⁨Illustrator UI⁩ ▸ ⁨IllustratorUI.aip⁩ ▸ ⁨Contents⁩ ▸ ⁨Resources⁩ ▸ ⁨eve⁩). Once you find it, open this file in a text editor of your choosing.

    Once you have it open in the text editor, use the search and replace function to find "max_value: 1000" and replace it with "max_value: 10000" for a larger Area Type box limitation. You will likely receive a warning message informing you that the file is locked and you are not a member of the group "wheel" and then ask for your permission to unlock the file. This happened to me In BBEdit when I started "find & replace" and then I needed to type in my local account password.

    When you are done replacing the old max value, save the file. When you launch Illustrator the next time, you will now have a maximum AreaType box size of 10000 points or 138.889 inches. If you need a larger size, simply increase that number to your preferred size in points (1 inch = 72 points).

    In Windows 7-10, this change should be relatively similar. I don't have a Windows system in front of me right now, but past experience with changing those file showed me that the folder structure under "Program Files" is relatively similar to the folder structure inside the .app container for Illustrator on a Mac. YMMV

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