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Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
An error occurred while saving the commentEleanor commented
I've been receiving the same error message today, and it's incredibly frustrating. I don't have an answer, BUT the workaround I used today was to save the Illustrator file as a high quality PDF, then open that with Photoshop and save the file as a PNG, as originally intended. I hope this helps some of you, because I've been trying to find an actual answer all day!