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Sue Shaw

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  1. An unknown error occurred when saving AI file

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    53 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
    Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
    If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
    Our time zone is IST (+5:30 GMT).We are available…

    An error occurred while saving the comment
    Sue Shaw commented  · 

    I have the exact same issue with the error message "An unknown error has occurred". I'm on Mojave and using Illustrator 2020. When I save as a pdf first (as suggested) it then allows me to save as an ai file. Very annoying. My other team members on the same system do not have this problem however. Please can you fix this, thanks.

    Sue Shaw supported this idea  · 

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