12 votesRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
An error occurred while saving the commentGreta commented
Similar issue. I've updated my system and uninstalled and reinstalled Illustrator. Also made sure it was the latest version of illustrator - it happens on the ellipse tool but not the rectangle. I have another computer and it doesn't have the problem.