Anonymous
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Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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I have signed out and in a dozen times, rebooted and Illustrator will not recognized I am signed into my cloud account, so now I cannot access my libraries.