Michelle
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42 votesRequest to Contact Support · AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded
Hi,
Since this is not a generic issue and we have not received any response from the users, we are closing this issue. If you are still facing this issue, kindly send us an email at ShareWithAI@adobe.com and we will reopen this.
Regards
Ankit GoyalAn error occurred while saving the comment
I followed Hans' suggestion (from October 24, 2019.) I closed Illustrator and reopened it. From the home page--before opening or starting a new file--I went to Workspace and selected Essentials Classic and it magically displayed that workspace. I tested this with other workspaces, including saved custom workspaces, but nothing else worked, only Essentials Classic.
I opened a new file, saved it, and closed Illustrator. When I opened that file back up the workspace was still there. Now to see if I can create a custom workspace but for now I appreciate this workaround! Thanks Hans!