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40 votesRequest to Contact Support · AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded
Since this is not a generic issue and we have not received any response from the users, we are closing this issue. If you are still facing this issue, kindly send us an email at ShareWithAI@adobe.com and we will reopen this.
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I just experienced this same problem in April 2020. The thing that worked for me was suggested by Hans. Close Illustrator > Open Illustrator, but not a file > While on the home menu, select window>workspace>choose a default workspace (I chose typography). That seemed to unstick something. Then, I could switch back to my custom workspace and the menu functioned normally again.