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    35 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1)Kindly try the below workaround and let us know if that helps with the issue:

    Kindly rename your Preferences folder placed in below location and share this folder with us in a zip file.
    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\

    Kindly share the above with us in a Zip file at ShareWithAI@adobe.com
    Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

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    Anonymous commented  · 

    Yup Hans Method works 100% just tried it today April 22, 2020 5:51pm EST

    Open Ai, dont create a new file just click on the window tab> choose typography> then close Ai. Open Ai again then try creating new file, then you can now choose your preferred workspace

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