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Teri Baker

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  3. 13 votes

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    Hi,

    Thanks for reaching out.

    Kindly try out the following steps as the resolution for this issue -
    1. Close Illustrator in-case it is already open
    2. Go to the following folder C:\Users\username\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\locale\x64\New Document Profiles for mac ~User/Library/Appliction Support/Adobe/Adobe Illustrator 24/locale/New Document Profiles
    3. Take backup of this somewhere
    4. Delete the original folder
    5. Re-launch Illustrator

    Thanks
    Ankit Goyal

    Teri Baker supported this idea  · 
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    Teri Baker commented  · 

    I am having the same problem. Resetting my preferences did not help. I am running Illustrator Version 24.1.1 on Windows 10, 64-bit, NVIDIA GPU 442.92. I checked for Adobe updates, but Creative Cloud doesn't indicate there are any available.

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