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We need your help in re-creating this issue at our end. If this issue is reproducible at will, please reach out to firstname.lastname@example.org with your convenient time for remote screen sharing. If this happens intermittently, please do screen recording and send us the same. Any other details that help in re-creating this issue will be helpful (files, workspace, plug-ins, preferences, etc.)
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I was also using on MacBook Pro and had the same issue. Took two months for tech support to email me back, by the time they did I found the answer online. I did the same thing as Jamie mentioned and the problem was resolved.