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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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3 results found

  1. Eyedropper picks wrong color from vector art placed behind transparent image (with Shift)

    I have in image on isolated transparent background, in CMYK, with no profiles.
    It covers some art. I want to apply color of underlying art to another object. I pick Eyedropper tool and pick color from bottom art, holding Shift, clicking through transparent parts of my image.
    AI picks wrong color, with fractions and dirty channels.
    This is related to color picking in a CMYK document from real CMYK values of an image, which AI fails to do. Again, I think AI should pick REAL color.

    17 votes
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →

  2. Selection Tools Not Identifying Color Swatches

    Mac OS Mojave 10.14.6
    Adobe Illustrator 2020

    With the new release of Illustrator 2020 we are experiencing issues with the swatches applied to art being properly identified in the Swatches panel.

    Both the Open Arrow Tool and Closed Arrow Tool are not correctly identifying color swatches applied to art when clicking and dragging to select.

    • Select Open Arrow Tool
    • Click and drag to select art

    Expected Result: Color swatch that is applied to the art will be selected in the swatch panel
    Actual result: Question mark appears in the swatch panel
    • On the same art using Open…

    2 votes
    2 comments  ·  Colors, Swatches, Patterns  ·  Admin →

  3. Random swatch in files

    Random swatches keep appearing in new and existing files. When I delete them, they immediately reappear.

    1 vote
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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