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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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52 results found

  1. Transform effect + Arc effect together give wrong appearance

    I have group with 3 vectorized brush strokes (each is a group itself).
    I want it's height to be scaled twice and then to be distorted to arc.
    I apply Transform Effect and then Arc effect.
    I expect group to look like bottom one, but it looks as top one!
    The bottom set is group actually scaled and distorted, the top set is group with two effects applied — it looks like AI22 scales each path within two-level group and then apply Arc to main group.

    16 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →

  2. No longer able to use the arrow up/down keys to nudge artwork!

    For some reason the arrow keys stopped working after the lastest upgrade. arrrrgh… I cannot use the up/down arrow keys to nudge artwork anymore. My workaround is to open the transform tool/panel, and play with the “X” or “Y” numbers to get a little “nudge”… so annoying! The only thing that changed on my end was that I updated the Illustrator software recently, so thinking this is an Adobe issue and not user error. Can you please fix this? Macbook pro (Retina mid 2014) OS X El Capitan.

    15 votes

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    16 comments  ·  Performance  ·  Admin →

  3. Releasing envelope inside AI from smart object from PS crashes AI

    I have pasted art from AICC2018 as smart object inside PS.
    I have saved and closed this art in AI (just in case).

    Now I double-click smart object inside PS and it AI opens embedded art (not that saved separate file, of course). I select envelope in this embedded art, try to release it and AI crashes.

    If I try to open separate saved copy and try to release envelope — it works fine.
    If I copy and paste art from embedded file into new file and then try to release envelope —it still works fine.
    Please try this yourself…

    14 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  4. The Generative AI Try It Box won't close after clicking on the "X" close button

    The Generative AI Try It Box won't close after clicking on the "X" close button

    12 votes

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    3 comments  ·  User Interface  ·  Admin →
    Cannot Reproduce  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,


    The issue should no longer be reproducible in the latest build available of AI available on CCD , as we have removed the contexual notification in the recent releases.


    Please try it out at your end in the latest build, and let us know if the issue is resolved for you as well.


    Warm regards,

    Aishwarya G Gadodia

  5. Font Suggestion/Preview Font NOT Working

    When I select my text box and then go to the Font pull down menu, I used to be able to use my arrow key and scroll through the font menu. While doing this the font box in my document would preview the fonts. Now I literally have to mouse over the font in the menu, which IS EXTREMELY ANNOYING and time consuming. Please fix this feature!!!

    Or I could start typing in a font and Illustrator would suggest fonts as I type - this no longer work either.

    CC2018

    12 votes

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    6 comments  ·  Type, Fonts, Text  ·  Admin →

  6. Unsaveable document

    I encountered a problem with the current project file.
    Whenever I save it, it immediately gets dirty, the asterisk in the tab header pops back instantly.
    If I close the file (with save before) and open it back, it gets dirty again.

    I stripped all the content I had and reduced it to the minimal state of one hidden layer with one shape in it.

    Once you show the layer, it gets saved OK.
    Once you add a new layer — OK, which is strange, because the original has many and some are locked, some are hidden, and a lot…

    11 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  7. Export as PNG includes all hidden artboards into dimensions of image (V24.1)

    The latest release of Illustrator no longer exports just the active content of a file, but now also includes the dimensions of all the inactive (hidden) content in a file. PNG bug 2 shows the export of a single item in an artwork with many layers and items with just the visible item (in version 24.02), PNG bug shows the same export in the 24.1 version of Illustrator, which includes the outermost dimensions of all the hidden content. It is therefore no longer possible to export a single shape from a larger design with the dimensions of that shape.
    Please…

    10 votes

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    8 comments  ·  File Save, Import and Export  ·  Admin →

  8. Illustrator V24 won't launch

    After update to V24 I cannot open illustrator at all, i keep getting this message. I have tried reinstalling and nothing works

    10 votes

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    1 comment  ·  Launch  ·  Admin →

  9. Right click on libraries

    Right clicking on libraries and panel disappears. I am trying to add a color swatch and the right click menu is gone, and panel disappears.

    10 votes

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    8 comments  ·  Cloud, Libraries  ·  Admin →
    Cannot Reproduce  ·  Anish Kumar responded

    Hi All,

    We are closing this ticket due to lack of response. If you are still facing this issue, please create a new ticket with the details asked below.

    Thanks
    Anish

  10. illustrator crashes when opening existing files

    Adobe illustrator crashes when opening existing files. After two complete re-installations (one of which was preceded by CC Cleaner), on a new machine running MacOS Catalina, the first Illustrator startup is correct. But Illustrator quits as soon as I try to open a file, even if that file has just been saved by this version.
    Other CC softwares are not affected.

    8 votes

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    6 comments  ·  Launch  ·  Admin →
    Cannot Reproduce  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Apologies for the inconvenience caused.

    The team is unable to reproduce this issue.
    Please provide the below information and help us in isolating this issue further?
    1) Is this issue still happening on your machine in the latest version 24.2.1 ?
    2) If yes, kindly provide some video, test file (Via File > Package) & steps with which you are facing issue.

    Please share the above in a Zip file at sharewithai@adobe.com.

    Also, mention the title of this issue as the subject of the mail.

    Thanks

  11. Scaling segment scales another segment handle

    I want to scale a segment of a path, so it's handles would have more length. I select this segment with Direct Selection, then pick Scale tool, hit Enter and set uniform scale. Strangely, this scale not only handles of my segment, but one handle of the segment NEXT TO ADJACENT, one segment away. I don't need it.

    Attached screen recording shows this unselected handle anchor in pink circle. After I scale my segment, position of the handle changes, although my actions should not have affect it.

    8 votes

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    0 comments  ·  Tools  ·  Admin →
    Cannot Reproduce  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Sadly, the issue must have been a very specific one and can’t be reproduced anymore by the description only, and the recording seems to be lost. So it’s either fixed or extremely rare. If you can replicate it, please share the case again.

  12. Save for Web (Legacy) does not clip transparency to visible layers as it did previously

    "Save for Web (Legacy)" , previously, when saving to PNG with transparency and NOT clipped to artboard, the transparency would clip to visible layers. Now it clips to existing layers, even when the layers are not visible.
    Details previously posted in an Illustrator forum:
    https://community.adobe.com/t5/illustrator/save-png-with-transparency-clipped-to-visible-art-only/m-p/11469714?page=1#M246253

    6 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →

  13. New Update (v24) crashes when I launch Illustrator by opening a file from finder

    I'm working on macOS Mojave 10.14.6
    2.9 GHz Intel Core i7
    Mem 16 GB
    Graphics Radeon Pro 460 4 GB Intel HD Graphics 530 1536 MB

    Anytime I double click on an illustrator file from a finder window to launch illustrator (it is not open) the icon bounces and then crashes.

    6 votes

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    1 comment  ·  Launch  ·  Admin →
    Cannot Reproduce  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Apologies for the inconvenience caused to you due to this issue.

    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue.

    Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail

    Regards
    Ankit Goyal

  14. Changing size of area type shape with mixed font style changes all characters to one font style

    I was using trial version of Illustrator CC 2017. I just purchased for a year and upgraded to Illustrator CC 2018.

    Draw shape. Choose area type tool. Click path of bubble. Bubble disappears and is converted to Lorem Ipsum text with transparent path. Deselect object. Choose direct selection tool. Select the path. Choose default b/w stroke/fill. Now text is inside a white bubble with black outline. (I also used Type > Area Type Options > Inset Spacing to adjust margins inside the path, and First Baseline to X Height.)

    Now, use the Type tool to select one word. Under Properties…

    6 votes

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    7 comments  ·  Properties Panel  ·  Admin →
    Cannot Reproduce  ·  Anish Kumar responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  15. Ghost Trails

    Updated the new Illustartor and now have ghost trails (copies what ever it is I am dragging a million times) everytime I click and drag a picture or text. Cant see my work, or move anything. I can close the window and reopen it and sometimes it will go away until I click and drag something again.

    Adobe Illustrator CC 2018

    5 votes

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    0 comments  ·  Performance  ·  Admin →
    Cannot Reproduce  ·  Raghuveer responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer

  16. Constrain Angle Preference Setting

    When changed, the preference value for constrain angle does not work with shift drag in the latest version 21.1.0.

    Pen, shape tools and nudge keys appear unaffected.

    The changed value only works with shift drag after application restart.

    4 votes

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    3 comments  ·  Tools  ·  Admin →

  17. Illustrator CC won's allow me to update the artboard size in Options panel.

    When I change the width and height the size automatically reverts back to a size that is some 20 pixels off. I need the artboards to be precisely 2160x1920 which is the size they were when created, but somehow they change to different sizes like 2180x1916. When I try to update the size in the field, as soon as I click off the field the dimension goes right back to the old, incorrect dimension. I cannot save it out to the correct dimension. I can drag the size of the artboard with the artboard tool, but that is impossible to…

    3 votes

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    Cannot Reproduce  ·  0 comments  ·  Documents and Artboards  ·  Admin →

  18. 別名で保存で「別名で保存」のダイアログボックスが表示されません

    illustrator 26.5（64bit）にて、別名で保存ができません。ファイルメニューから別名で保存を行っても、ダイアログボックスが表示されません。
    複製を保存は、正常に機能します。
    環境設定の削除、再インストールの実行、USBドライブの取り外しと試しましたが、正常に動作しません。
    前バージョンは問題がなかったのでバージョンアップによる不具合と思われます。

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
    Cannot Reproduce  ·  PCM Miyuki responded

    Takehiko Otomo さま


    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    いただきました内容につきましては、再現ができませんでした。

    その後、27.0ではいかがでしたでしょうか。

    また同じ事象がございましたらご返信をお願いいたします。

    どうぞよろしくお願いいたします。

    Illustratorチーム

  19. Illustrator exporting to PDF - PDF misaligned (slightly rotated)

    .AI file is aligned but when exported to Acrobat PDF, the file is misaligned (slightly rotated). Illustrator .AI file and exported PDF (illustrator default( attached.

    2 votes

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    Cannot Reproduce  ·  8 comments  ·  Align, Distribute  ·  Admin →

  20. Selection Tools Not Identifying Color Swatches

    Mac OS Mojave 10.14.6
    Adobe Illustrator 2020

    With the new release of Illustrator 2020 we are experiencing issues with the swatches applied to art being properly identified in the Swatches panel.

    Both the Open Arrow Tool and Closed Arrow Tool are not correctly identifying color swatches applied to art when clicking and dragging to select.

    • Select Open Arrow Tool
    • Click and drag to select art

    Expected Result: Color swatch that is applied to the art will be selected in the swatch panel
    Actual result: Question mark appears in the swatch panel
    • On the same art using Open…

    2 votes

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    2 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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