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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Illustrator CC 2018 crashes, when process runs in Batch.

    I have a programmed a project that involves opening document, doing some changes, saving and closing the document. And again this process repeats on around 500 documents. Illustrator crashes.

    2 votes

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  2. scale in pointer

    the scale tool that we use to transform an object does not work. I have to uninstall the program to see it again and sometimes that does not repair it

    2 votes

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  3. Illustrator 22.1 crashes on quit

    Every time I close illustrator the application stops responding and I have to close through the task manager. I've already tried to delete preferences and install the application again. The problem occurred after upgrading Windows 10 to April update 2018.
    My configuration
    Windows 10 1803 (build 17134.1)
    Illustrator 22.1
    Creative Cloud 4.5.0.331

    Thanks in advance

    2 votes

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  4. Selection tool Lagging and moving objects on click- High Sierra (macOS 10.13)

    I have been an illustrator user since 2000.

    After this most recent update I noticed that when I use the Selection Tool (V) . The item, image, line, vector group, no matter what I click, begins to lag and then automatically jumps to the location of my mouse, Thought I simply clicked the item to select it and then moved my mouse, not clicked and dragged. The object reacts as though I clicked and dragged, so I am forced to select an object, let the bug run it's course, and then hit cmd +Z to undo the unintentional move.

    I…

    2 votes

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  5. Align to artboard not working for svgs added through File/Place

    I added an svg to use (with File/Place) and wanted it to be centered. After clicking to align to artboard and clicking the Horizintal Align Center button it never actually centers. It moves a bit each click until it stops working all together (almost parabolic as seen in the attached gif).

    Everything worked fine on objects created from within that file

    2 votes

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  6. Rasterizing artwork Overprints being discarded

    When you rasterize art that has overprints the overprints are being discarded.
    Illustrator CC2018 22.1
    See screenshots attached. The picture showing dragon scales are displayed as Vector art still and Overprint preview on. Once rasterized the scales disappear.

    2 votes

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    I am closing the ticket due to lack of response.
    Please get in touch on any of the other support channels – https://helpx.adobe.com/support.html .
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  7. Illustrator has crashed twice in the past hour (and multiple times today)

    I was editing lines in this document and it keeps crashing. Not sure why... Any help would be appreciated! I was moving lines from one layer into another when it crashed just now. Thanks!

    2 votes

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  8. Several Illustrator 22.0.1 Issues with High Sierra Update

    The issues keep surfacing after the OS High Sierra update making my job increasingly difficult and frustrating. Issues ranging from bounding boxes not working to the inability to modify/click on text. Also, I find that I sometimes after some design and then saving the project, the layout switches back on all the changes that I made, after saving is complete. I'll close the file, reopen, and the changes appear as they should have. Crashing is also an issue, seems "minor" compared to these other problems. Oh, and most times when I save, I get the message that this file has…

    2 votes

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  9. Maintain button in Properties Panel

    1. illustrator CC 2018 (22.0.1)
    2. unlock maintain button in the properties panel, change high or Wight. they will still keep constraining the value
    2 votes

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator QE

  10. There is not enough memory available to process the appearance of an object

    1. Ai 22.0.1
    2. Launch AI, create a new document OR open an old one

    This error appears with ther first opened document only.

    2 votes

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  11. Align Stroke isn't allowing me to place stroke on outside or inside of line on certain items.. Both options are greyed out.

    Since latest update, Align Stroke isn't allowing me to place stroke on outside or inside of the line on certain items. I'm noticing this on both text and vector objects with "holes".

    2 votes

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  12. Embeded image in symbol

    I am using Adobe Illustrator CC 2018.

    I am using a symbol that has an embedded image in it. When I re-link the image and embed the new image it does not stay when the symbol is exited. The symbol will also not allow me to delete the embedded image.

    In previous versions of Illustrator once the image is embedded and the symbol exited, the image remains and is placed across all the symbols.

    2 votes

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  13. Adobe illustrator CC 2017 Stoped working

    Adobe illustrator CC 2017 stopped working,
    when trying to open exsisting files or create new files in adobe illustratior cc 2017
    it comes up with error -

    a problem caused the program to stop working
    correctly. window will close the program and
    notify you if a solution is available.

    2 votes

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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  14. outline - filled shape bug

    If I fill the new shape with color it doesn´t really work. I get a straight outline istead of a curve. Additionally there is a difference between outline view and colored view.

    2 votes

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  15. Application crash when copy/pasting SVG paths

    I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.

    Adobe Illustrator CC (latest) Windows 10 64bit

    Steps:
    1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
    2. Select any part of the logo.
    3. Copy using Edit -> Copy or CTRL+C
    4. Paste using Edit -> Paste or CTRL+V
    5. The application…

    2 votes

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  16. アセットの書き出しができない

    Win10のイラレcc2021で、アセットの書き出しパネルに画像をドラッグしても読み込まず、何も登録されない。
    普段であれば複数選択したものをドラッグするとその複数分読み込み登録されるのだが、まったく一つも読み込まない。
    これは何も役に立たないクズ機能。仕事にならんし使えん。

    1 vote

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    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ドラッグ&ドロップでのアセット追加に関して、グループ化オブジェクトなどでの検証も行いましたが、問題は再現できませんでした。

    最新版「ver.26.2.1」でも再現するような場合は、お手数をおかけいたしますがカスタマーサポートにご連ください。

    よろしくお願いいたします。

    Illustrator チーム

  17. Currently in Illustrator 25.4.1 Transparency Mask is not working

    Currently in Illustrator 25.4.1 when using Transparency Mask the mask is not showing as opaque, it seems to show a tint of the element being masked.

    1 vote

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    Most probably the black object in a mask has a black fill set in Grayscale, set by K value, while the document is in RGB mode. 100%K is not not equal to RGB0,0,0. This is a pretty common issue, since Ai uses K in RGB, especially in the default gradient. Changing the fill to RGB in Color panel can fix that. Please comment back if it helps.

  18. 新規ファイル作成時、印刷に選択できる単位が少ない

    デバイスの使用:
    プロセッサ:Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz 2.90 GHz
    実装RAM:16.0 GB (15.8 GB 使用可能)
    システムの種類:64 ビット オペレーティング システム、x64 ベース プロセッサ
    Windowsの仕様:Windows 10 Home
    バージョン:20H2

    illustratorのバージョン:25.2.3(64bit)
    問い合わせの内容:
    ファイルを新規作成時、「プリセットの詳細」のドロップダウンリストに表示される単位が少ない。
    他の使用者のPCにインストールされているillustratorには、「cm」等があるのですが、私個人のPCにインストールしているものでは、添付資料の通り「cm」等がありません。これはバグなのでしょうか。

    1 vote

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    製品フィードバックへのご協力ありがとうございます。 こちらの現象ですが、再現を確認できませんでした。 最新版(ver.26.0.2)でも再現するようでしたら、マシン環境によるものと思いますので、カスタマーサポートにお問い合わせください。 よろしくお願いいたします。 Illustrator チーム
  19. ALIGN not working correctly in Illustrator 23.0.3

    Ever since the latest update for Illustrator (23.0.3) Align does not work correctly. I've got 3 items selected; I click on the Align tab; use the "Align to" dropdown box and select "Align to Selection"; then click the "Horizontal Distribute Space" icon - but it distributes it across the page instead of just the THREE ITEMS I've selected.
    I've noticed other align issues over the last week or so but cannot give details like I did above because today I stopped my work so I can come out here an list my problem.
    There are so many bugs and issue…

    1 vote

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  20. crashing while working every day

    crashing while working every time?

    1 vote

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