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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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4 results found

  1. Adobe Illustrator CC impossibly slow on iMac (Retina 5K, 27-inch, 2017)

    We are running Mac OSX 10.12.6 on new iMac.

    Is it too much to ask for enhanced performance for a robust iMac retina with 40gb of ram? What with the $600+ annual subscription fee and all... c'mon... Adobe Illustrator CC is lethargic. Just don't get it... where are the updates to enhance performance and improve compatibility with newer macs. This is a vector-based program.

    If anybody can offer assistance, thanks!

    6 votes

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    Declined  ·  Ashutosh Chaturvedi responded

    Request you to please add specific bugs. We could not find anything actionable on the report hence closing it.
    You may also contact Adobe support with your problem so that we can track your issue better.

  2. Illustrator does not work with iCloud Drive enabled in Mojave OS X 10.14

    Since upgrading to Mojave OS X 10.14, Illustrator does not work with iCloud Drive enabled. Will not open or save files.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  3. Mysterious Points moving

    I have the latest version of Adobe Illustrator. I've lately been creating a character and I was putting the layer on hidden and a thing appeared. It was like I used the direct selection tool and dragged a point across my screen. It happens about every 6-7 times I hit the button and it also happens on a different layer on a different part of the body.

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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    Declined  ·  Raghuveer responded

    Since this is not a generic issue that we can reproduce at our end, I am closing the ticket.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels if you encounter any issues.

  4. Creative Cloud has potential ports leak (Activity Monitor)

    When starting Creative Cloud, and Viewing Activity Monitor in macOS the ports show an normal average number around 600. Yet the Creative Cloud ports don't stop there every 15 seconds they increase by 1-3 on avg. I have had them reach 10,000 and that when it starts causing problems with my MacBook performance. if I let it would just keep climbing endlessly. this need to be addressed asap.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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    Declined  ·  Ashutosh Chaturvedi responded

    Thank you for reporting this issue. We have notified the concerned team about it. since this issue is not about Illustrator I am closing the bug.

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