Thanks for the information provided to the Illustrator team.
We are able to reproduce this issue at our end and the engineering team is currently isolating this issue further to get to the root cause.
With Best Regards,
Thanks Nate, we will try this.
Update from Tamiko:
Anyways I kind of remedied the situation myself by re-drawing the graph that was causing the crashing from scratch. It seems to have stopped the crashing from happening and I’m now able to edit they graph type without problem.
Thanks for the update Tamiko.
Please mail to:
rbhunwal ATTHERATE adobe DOT com
16 votes86 comments · Illustrator Bugs » File Save, Import and Export · Flag idea as inappropriate… · Admin →
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.
Sorry to hear that. Will it be possible for you to have a connect session? I would like to have a look into it to isolate it further?
Please reply to: rbhunwal ATTHERATE adobe DOT com
6 votes16 comments · Illustrator Bugs » File Save, Import and Export · Flag idea as inappropriate… · Admin →Request to Contact Support · AdminAshutosh Chaturvedi (Sr. Quality Engineering Manager, Adobe Illustrator) responded
I am closing the ticket due to lack of response.
Please get in touch with us at firstname.lastname@example.org or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
This link will help you gather information before you call up support: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html
Will it be possible for you to join a connect session? If yes, then please let me know the timings.
I am in IST zone (+5:30 GMT).
Thanks Kirsten, got it.
Are you using Digital Guardian application on your system? Is that application fully updated?
What happens when you turn that OFF/uninstall, do AI crash after that also?
With Best Regards,
Thanks Chet. I got it. Can you please share your NFO file again with us at ShareWithAI@adobe.com? The earlier you shared seems to got corrupted somehow.
@Kirsten: You can share that using "drop box" or "we transfer" free web sharing services.
Just upload the file there and share the link with us.
Are you guys using any clipboard utility?
Thanks & Regards,