Raghuveer

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  1. 139 votes
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    260 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Raghuveer commented  · 

    Thanks Nate, we will try this.

  2. 1 vote
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    2 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Raghuveer responded

    Update from Tamiko:

    Anyways I kind of remedied the situation myself by re-drawing the graph that was causing the crashing from scratch. It seems to have stopped the crashing from happening and I’m now able to edit they graph type without problem.

    Thanks for the update Tamiko.

    Raghuveer commented  · 

    Please mail to:
    rbhunwal ATTHERATE adobe DOT com

    Thanks

  3. 16 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Raghuveer commented  · 

    Hi Didier,

    Sorry to hear that. Will it be possible for you to have a connect session? I would like to have a look into it to isolate it further?

    Please reply to: rbhunwal ATTHERATE adobe DOT com

    Thanks

  4. 3 votes
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    Request to Contact Support  ·  2 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  5. 6 votes
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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
    This link will help you gather information before you call up support: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html

    Raghuveer commented  · 

    Thanks Kirsten,

    Will it be possible for you to join a connect session? If yes, then please let me know the timings.
    I am in IST zone (+5:30 GMT).

    With Regards,
    Raghuveer

    Raghuveer commented  · 

    Thanks Kirsten, got it.

    Are you using Digital Guardian application on your system? Is that application fully updated?
    What happens when you turn that OFF/uninstall, do AI crash after that also?

    With Best Regards,
    Raghuveer

    Raghuveer commented  · 

    Thanks Chet. I got it. Can you please share your NFO file again with us at ShareWithAI@adobe.com? The earlier you shared seems to got corrupted somehow.

    @Kirsten: You can share that using "drop box" or "we transfer" free web sharing services.
    Just upload the file there and share the link with us.

    Are you guys using any clipboard utility?

    Thanks & Regards,
    Raghuveer

    Raghuveer commented  · 

    Hi All,

    If you are encountering this crash please do share the files mentioned in the help link which Rama has already suggested in his post. You can share the WEB SERVER link to mailing address sharewithai@adobe.com.

    Thanks,
    Raghuveer

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