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Raghuveer

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  1. Spacebar not working as quick Pan / Hand tool

    399 votes

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    499 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Raghuveer commented  · 

    Thanks Nate, we will try this.

  2. Illustrator CC 2018(Mac) Crashes every time I save

    16 votes

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    94 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Raghuveer commented  · 

    Hi Didier,

    Sorry to hear that. Will it be possible for you to have a connect session? I would like to have a look into it to isolate it further?

    Please reply to: rbhunwal ATTHERATE adobe DOT com

    Thanks

  3. Trackpad selection issue with High Sierra

    4 votes

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    Request to Contact Support  ·  3 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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  4. Illustrator CC 2017 crashes when i copy paste anything from it

    6 votes

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    17 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Raghuveer commented  · 

    Thanks Kirsten,

    Will it be possible for you to join a connect session? If yes, then please let me know the timings.
    I am in IST zone (+5:30 GMT).

    With Regards,
    Raghuveer

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    Raghuveer commented  · 

    Thanks Kirsten, got it.

    Are you using Digital Guardian application on your system? Is that application fully updated?
    What happens when you turn that OFF/uninstall, do AI crash after that also?

    With Best Regards,
    Raghuveer

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    Raghuveer commented  · 

    Thanks Chet. I got it. Can you please share your NFO file again with us at ShareWithAI@adobe.com? The earlier you shared seems to got corrupted somehow.

    @Kirsten: You can share that using "drop box" or "we transfer" free web sharing services.
    Just upload the file there and share the link with us.

    Are you guys using any clipboard utility?

    Thanks & Regards,
    Raghuveer

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    Raghuveer commented  · 

    Hi All,

    If you are encountering this crash please do share the files mentioned in the help link which Rama has already suggested in his post. You can share the WEB SERVER link to mailing address sharewithai@adobe.com.

    Thanks,
    Raghuveer

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