Closing the window gets it out of the way & I can continue. It only happens the first time I launch AI and then open a file.
I'm on a 2016 MacBook Pro running Catalina & Illustrator 24.0.
Screenshot attached.5 votes
Spin dump created from Activity Monitor will help in our investigation. Please create a spin dump for Illustrator when this blank dialog is shown and send it to email@example.com with Illustrator version used.
When I launch my latest version of the Desktop illustrator app there are no more visible the thumbnails of the recent work. Please bring it back.
Currently using Illustrator 25.4.1. (64bit) on latest update of Windows 104 votes
We need the following logs to investigate this issue
Mac: ~/Library/Logs/Adobe/Adobe Illustrator/25.4/Adobe Illustrator
Win: C:\Users\[username]\AppData\Roaming\Adobe\Logs\Adobe Illustrator\25.4\Adobe Illustrator
Please share files starting with UXPLogs from above folder to firstname.lastname@example.org
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