app crashes nonstop when trying to open file
iPad Pro (9.7-inch)
model number MLMX2X/A1673
OS version 16.4.1
Everythint worked fine yesterday, but today my ipad illustrator keeps crashing when trying to open a file. When i tap to open the file, the creating preview bar pops up and runs for a long time and as soon as the file opens my screen turns black and it jumps out of the app and back to my home screen. I've updated my ipad to 16.4.1, updated both my creative cloud and illustrator app on my ipad, retarted my ipad, logged out and logged in again to both apps using the same account and deleted all other adobe apps that I'm not currently using, tried duplicating the file which also didn't work. I tried opening other files which sometimes work but i couldnt see my artwork. I also tried creating a new file which worked but i couldnt see the artboard, just the name "artboard" in the middle but no white artboark square. I also deleted a bunch of stuff on my ipad and restarted, now have 26.21GB free space so I don't think thats the problem. Please help, how do i fix this problem?
Thank you!
Annie Chen
shared this idea
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Annie, are you able to read it back in using the desktop version of Ai (if you do have an access to it)? Can you share the document using the Creative Cloud app and send the link to the document for the team to check? Just email it to sharewithai@adobe.com (and also mention the link to this report so they can track it here: https://illustrator.uservoice.com/forums/931885/suggestions/46528630)
