Illustrator (iPad) Bugs
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App crashes frequently and error when saving The app keeps crashing while I’m working. I’m also getting an error when trying to save and I lose my work.
4 votes -
Illustrator crashes when switching to another app and returning to illustrator Currently illustrator crashes when I have a file open and go to another app and come back illustrator has to restart and I lose any work I did since I last opened it. The time I notice it most is when I export a file and then I go to my photos or messages to send that file to a client and when I come back to illustrator the app restarts and I lost all my work. What I started doing as a workaround is after exporting I go back to my file close the file and then switch apps…
1 vote -
1 voteNeed More Info ·
AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Please delete and reinstall the application and see if you are able to resolve the issue or not. Otherwise try delete some of the stale or not in use files from your cloud documents and try to open the document. Let us know if it works.
Thanks & Regards
Nitish Agarwal
Illustrator on iPad and Web team -
Exporting a file as Ai I have in one document 9 Artboards in Illustrator on my iPad Pro and when I go to export it as an Ai the box pops up for a second then disappears, not allowing me to export. When I quickly export it as PNG it works but I need the Ai file to be bought into InDesign. I’ve been able to save files as Ai before, so now I’m worried that the file is to large for it to be exported as an Ai from my iPad Pro. I tired to copy the artboards and bring them into a new…
1 voteNeed More Info ·AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
HI Tina,
Thanks for reaching out to us.
Are you using Apple Pencil to tap on the menu? If yes does it work when you tap fingers. Also, please share details of you iPad and a video of the issue to investigate it further.Thanks & Regards
Nitish Agarwal
Illustrator on iPad and Web Team -
Save my files on iPad Make the file save able on iPad without having to export. OR just make it so the app doesn’t shut down unexpectedly every 5 mins!!
1 vote -
Artboard not loading Working on a file that I just saved for while and when I returned, the artboard won’t load and the layers would only come out as guides. cant see anything at all
1 vote -
Unable to open CC files on iPad Navigate to CC to access files: “to view this folder you must authenticate in CC app”
Open the CC app and then what? Zero clues, zero ways to authenticate. Ultimately no ways to access the files within illustrator. Frustrating as this means a trip to the Mac in the office, just to check a couple of client files.
To be fair the Creative Cloud app is a disgrace, whether you access from PS or other apps, the design is OK, but usability is circa 2/10 and no way to feed back on it.
1 vote -
Export Panel and exporting for artboard doesn't work I drag my icon to export panel and select SVG. then hit export.
A pop up appears only for half a sec and the export is not there.
Same thing for exporting for screens; I select the artboard - export as SVG and I select that it would make subfolders for me and show it after export.
It opens the folder but its empty.
This bug appeared after the latest update. I urgently need it to be fixed.1 vote
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