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Chelsea M

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  1. 2 votes

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    Chelsea M supported this idea  · 
  2. 173 votes

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    We have not been able to see this issue at our end. Need more information to have it resolved

    a) Is this happening on a new document or on an existing Ai document?
    b) Is this happening consistently – for each document?
    c) Please provide details about RAM and free space on iPad.
    d) If possible, if you can attach a video capturing the issue.

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    Chelsea M commented  · 

    I have been having so many issues lately. A few months back when I first downloaded the app, I had issues with freezing/crashing due 'too many layers' according to another user, so I followed that advice and all went quite well for a while after.... Then after one of the updates, I have continuously had issues with the app freezing- this happens during saves, trying to select a layer, and often coincides with things disappearing after I made them invisible and tried to turn them back to visible. This has happened on new documents, old documents... Some of my purchased templates that worked a few months ago can't be opened on ipad anymore.. It's getting to be really frustrating. The amount of time I spend going back and redoing work because of glitches and having to find work arounds is becoming very time consuming... PLEASE fix the bugs before worrying about new features... I beg of you... New features are kind of worthless if you can't get the app itself to work.....

    Chelsea M supported this idea  · 
  3. 249 votes

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    Chelsea M supported this idea  · 
  4. 97 votes

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