Chelsea M
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2 votesChelsea M
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177 votes
We have not been able to see this issue at our end. Need more information to have it resolved
a) Is this happening on a new document or on an existing Ai document?
b) Is this happening consistently – for each document?
c) Please provide details about RAM and free space on iPad.
d) If possible, if you can attach a video capturing the issue.An error occurred while saving the comment Chelsea M
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258 votesChelsea M
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101 votesChelsea M
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I have been having so many issues lately. A few months back when I first downloaded the app, I had issues with freezing/crashing due 'too many layers' according to another user, so I followed that advice and all went quite well for a while after.... Then after one of the updates, I have continuously had issues with the app freezing- this happens during saves, trying to select a layer, and often coincides with things disappearing after I made them invisible and tried to turn them back to visible. This has happened on new documents, old documents... Some of my purchased templates that worked a few months ago can't be opened on ipad anymore.. It's getting to be really frustrating. The amount of time I spend going back and redoing work because of glitches and having to find work arounds is becoming very time consuming... PLEASE fix the bugs before worrying about new features... I beg of you... New features are kind of worthless if you can't get the app itself to work.....