Freezes very easily.
After about 4 shapes everything froze.
We have not been able to see this issue at our end. Need more information to have it resolved
a) Is this happening on a new document or on an existing Ai document?
b) Is this happening consistently – for each document?
c) Please provide details about RAM and free space on iPad.
d) If possible, if you can attach a video capturing the issue.
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Brent G commented
Picture attached
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Brent G commented
Same issues. Freezes very easily. Brand new 6th gen iPad Pro. 512gb version. Only a 1.2mb file. Once I move the image or resize it frozen.
A. Existing pdf file
B. Yes
C. 470gb free space/8gb ram
D. Sorry -
Ana Cutii commented
Same issue
iPad Pro (12.9-inch) (5th generation)
The app keeps freezing... I'm using the trial version, but after working in it I think I won't buy it -
うさやま commented
同じ事が起きています。ずっとイラストを作成できずとてもストレスです。iPad Air3、ストレージは120GBほど空いています。iPadOSは16.2。
なにがダメなのでしょうか... -
Paul Titchytreefrog commented
Any fix for this
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Alex Titkov commented
Same
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D Abelar commented
I have iPad 8th generation I purchase just for Illustrator. It seems to work fine for awhile then just freezes or crashes. I thought it was just my iPad but I see I'm not the only one having this problem. So discouraging!
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Cam commented
I have the same issue!! It is sooo frustrating. I try showing the turtle outline and nothing happens and when I collapse and expand the layer the object that used to have the turtle outline is blank and not selectable. I can « undo » and then collapse and expand the layer and the object will show up in the layers panel again but the same thing happens if I try and show the turtle outline.
RE: Objects disappearing when trying to show them and then the layer become un selectable.
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Joanna commented
Nonstop. I can’t even resize an image without it taking forever then crashing.
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Zachery Eddy Mah commented
I’m having the same issue. It went back and forth like that and it took me hours to fix just one simple image.
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Sarah Lazarowitz commented
Sammmmmme. Help!!!!!
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Michael Rowland commented
Having the same issue,
App freezes after a few strokes and becomes non responsive.It’s disheartening to see this original post was made in 2020 and it’s now almost 2022 with no fix?
I bought a brand new iPad 9th gen and Apple Pencil specifically to use illustrator. - it’s the only app I’ve installed so far.
Please Adobe fix the issue or I won’t be able to use it.
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Dez Davis commented
I wish there was a multiple selection available.
1. iPad app force closes or freezes almost constantly, especially the last 2 days2. After multiple device restarts and reinstalation of the app, it still does both freeze and force closes, also will force close when attempting to open a file.
3. Sometimes file opens but to a blank screen, just a little “Artb…” in the middle where my canvas/work should be.
4. When able to successfully open file, and see the images on the screen, as soon as I select anything (a layer, an object, a tool, even the zoom in/out, the art disappears to a blank screen or force closes the app.
Haven’t received any pop up window/ errors so I dont know where to find anything to help the tech support, but I’m on a deadline so please please please fix it soon!
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Toby Cook commented
Very frustrating. November 2021 version freezes when choosing a font on iPad Pro 2020. Didn’t save any of my work for at least an hour. Awful.
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Heni Rowe commented
Same issue! It’s frustrating forking out so much money for the subscription and also to buy this iPad just so I could use illustrator and it doesn’t even work!
It’s become worse each time I’ve used it, now it’s at the point of doing 1 stroke and it freezes.
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Ryan commented
This is still happening…. 1year later. What is the deal Adobe? We expect more from you.
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Jamie Nelson commented
Same thing is happening to me it will freeze after 45 seconds of doing work then I have to close out of the app and swipe up and once I go back in it doesn’t even save my work. Honestly, it’s so frustrating and feels pointless to use… It’s wasting so much time and erasing so much work.
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Kylie commented
Same thing is happening to me. Brand new iPad, illustrator is literally the only app I have on here so far. I can draw for maybe 4 minutes then everything freezes. have to close out and reopen and it doesn't save.
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Chelsea M commented
I have been having so many issues lately. A few months back when I first downloaded the app, I had issues with freezing/crashing due 'too many layers' according to another user, so I followed that advice and all went quite well for a while after.... Then after one of the updates, I have continuously had issues with the app freezing- this happens during saves, trying to select a layer, and often coincides with things disappearing after I made them invisible and tried to turn them back to visible. This has happened on new documents, old documents... Some of my purchased templates that worked a few months ago can't be opened on ipad anymore.. It's getting to be really frustrating. The amount of time I spend going back and redoing work because of glitches and having to find work arounds is becoming very time consuming... PLEASE fix the bugs before worrying about new features... I beg of you... New features are kind of worthless if you can't get the app itself to work.....
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Nov8iv Enterprises commented
A) both
B) yes, every few strokes it crashes and app does not save work automatically
C) this is a brand new iPad Air 4th Gen 256 GB. There is no RAM problem.
D) no