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Illustrator (iPad) Bugs

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How can we improve Adobe Illustrator (iPad)? Vote or report a bug — one problem per entry, please.

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23 results found

  1. Freezes very easily.

    After about 4 shapes everything froze.

    199 votes
    27 comments  ·  Admin →
    How important is this to you?
    Need More Info  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We have not been able to see this issue at our end. Need more information to have it resolved

    a) Is this happening on a new document or on an existing Ai document?
    b) Is this happening consistently – for each document?
    c) Please provide details about RAM and free space on iPad.
    d) If possible, if you can attach a video capturing the issue.

  2. App crashes

    When downloaded, installed and logged in, the app works fine. When I close the app on my iPad Pro 12.9” 2nd Gen, it will no longer open. It keeps crashing when opened. I have to delete and redownload to use it.

    iPad iOS is up to date.

    162 votes
    9 comments  ·  Admin →
    How important is this to you?

  3. Can't select certain layers.

    Sometimes you can't select certain layers. Especially while working on several layers, I try to click on them but it won't register. Pretty annoying

    65 votes
    10 comments  ·  Admin →
    How important is this to you?

  4. Palm rejection needs to be improved

    Using the pencil tool is not as cool as it should be because my palms keep on making new points or undoing my work.it feels like every two steps forward is another step back.

    44 votes
    10 comments  ·  Admin →
    How important is this to you?

  5. I can’t move the layers

    I would like that layers can move as I want. And sometimes my layers just dessapear

    40 votes
    7 comments  ·  Admin →
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  6. Internal snapping tolerance for positioning objects is way too high and can’t be changed

    There seems to be a default 'snapping' that is hard-coded. With all snapping and guides turned off under "precision" I still cannot move an object with as much fluid precision as I can on the desktop version w/o snapping turned on.

    I also cannot determine a way to select an object and then drag it by a single point to a single point of another object to 'snap' the points together as is possible on the desktop version.

    30 votes
    10 comments  ·  Snapping  ·  Admin →
    How important is this to you?

  7. keyboard crashes

    When using the type tool and you tap the keyboard to bring up the keyboard it sometime crashes.

    20 votes
    8 comments  ·  Admin →
    How important is this to you?

  8. Can’t export file un pdf format

    19 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  9. When saving, doesn’t save/upload all art boards to cloud

    I tried saving a project to the cloud and it would either save all art boards in very low quality images or only one page of the art board

    15 votes
    2 comments  ·  Admin →
    How important is this to you?

  10. Double tap to deselect path not working

    There’s an option to make a double tap a shortcut to deselect a path or object, but it’s not working currently. Hope this can be fixed soon, loving the app so far!

    10 votes
    2 comments  ·  Admin →
    How important is this to you?

  11. Color Picker Issue

    The color picker is inaccurate when working on a Desktop Ai file with the iPad Ai app. It chooses a color that is close, but it should be accurate since these are solid vector shapes.

    9 votes
    8 comments  ·  Admin →
    How important is this to you?

  12. Export to .psd doesn’t work

    Necesito exportar a .psd con capas pero cuando voy a elegir el lugar donde quiero guardar no pasa nada. He probado con Dropbox, files, iCloud y no funciona

    8 votes
    1 comment  ·  Admin →
    How important is this to you?

  13. Y positioning bug in Properties panel

    Using iPad Pro 9.7 with iOS 14.0.1 and Illustrator 1.0.2:
    Selected a path using direct selection tool. In Properties panel, attempted to alter Y position by using scrubbing control. At first the position moved a small amount as expected, but suddenly the numbers blew up to astronomical values. Tried to get it back to original value by typing original value in Y value box but it would not accept input, only would change to different astronomical values.

    7 votes
    4 comments  ·  Admin →
    How important is this to you?

  14. Exporting a file as Ai

    I have in one document 9 Artboards in Illustrator on my iPad Pro and when I go to export it as an Ai the box pops up for a second then disappears, not allowing me to export. When I quickly export it as PNG it works but I need the Ai file to be bought into InDesign. I’ve been able to save files as Ai before, so now I’m worried that the file is to large for it to be exported as an Ai from my iPad Pro. I tired to copy the artboards and bring them into a new…

    6 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?
    Need More Info  ·  Nitish Agarwal (Illustrator on Web/iPad Team) responded

    HI Tina,

    Thanks for reaching out to us.
    Are you using Apple Pencil to tap on the menu? If yes does it work when you tap fingers. Also, please share details of you iPad and a video of the issue to investigate it further.

    Thanks & Regards
    Nitish Agarwal
    Illustrator on iPad and Web Team

  15. Text Editing Performance

    The performance for editing text is painfully slow.

    Latest iPad Pro M1; latest updates. Latest version of Ai on iPad.
    Adobe cloud fonts.

    4 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  16. Apple Pencil Issues in Illustrator IPad

    When I try selecting a shape with the pencil or my finger, it will not let me select the item. The pencil is fully charge and the tip of the pencil is tighten. Most of the time it’s when I am trying to duplicate an item and the only way I can get another shape is to create it if I am lucky. Most of the time I will have to exit out of the program on the IPad and reopen it and it will work for a few but then I have the same issue again and again.

    It…

    4 votes
    1 comment  ·  Admin →
    How important is this to you?
    Need More Info  ·  Nitish Agarwal (Illustrator on Web/iPad Team) responded

    Hi,

    Make sure you have selected Selection tool while trying to select an object. If you still faces the problem please share a video with us. You can turn on “Show taps as a blue dot” from Application Settings > Input.

    Thanks

  17. Anchor points in direct selection not working properly

    3 votes
    0 comments  ·  Admin →
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  18. couple of bugs noticed

    some captured shapes from creative cloud jagged/fuzzy edges, not smooth & crisp “out of focus”

    some shapes from creative cloud don’t have the blue adjust selection on them when opened into canvas.

    3 votes
    0 comments  ·  Admin →
    How important is this to you?

  19. Text Box Deletion

    During regular workflow (double clicking to activate text, clicking outside element to close, and repeat) keyboard input seems to become faulty. Example: double clicking to edit text, making a word selection, pressing Delete will delete the entire text object, not just the selected word.

    If I cycle the tools a bit: click outside to close editing. Choosing Move tool, then choosing text tool, and going back into editing the text will sometimes resolve the issue.

    2 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  20. I was doing my work for hours and then it just crashed out of nowhere and not opening the file anymore! I have deadlines!

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?
    Need More Info  ·  Nitish Agarwal (Illustrator on Web/iPad Team) responded

    Hi,

    Please delete and reinstall the application and see if you are able to resolve the issue or not. Otherwise try delete some of the stale or not in use files from your cloud documents and try to open the document. Let us know if it works.

    Thanks & Regards
    Nitish Agarwal
    Illustrator on iPad and Web team

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