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Philip Hepler

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  1. Can't finish previewing. Could not complete the requested operation.

    773 votes

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    464 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Need More Info  ·  Adminaishwarya (Admin, Adobe Illustrator) responded

    Thanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.

    If you're still seeing it, could you help us with a few details so we can dig in further?

    • Are you still facing the issue? (yes / intermittent / no longer)
    • Machine configuration — OS and version, GPU, and Illustrator version/build
    • Reproduction rate — does it happen every time, or only sometimes?
    • A screen recording of the issue as it happens, if you can capture one
    • The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)

    If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.


    Thanks for your patience and for helping us track this down.


    Warm regards,

    Aishwarya G Gadodia

    Philip Hepler supported this idea  · 

  2. place 1 bit TIFF and rotate at Illustrator 22.0.1

    52 votes

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    44 comments  ·  Illustrator (Desktop) Bugs » Print  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Philip Hepler commented  · 

    Come on Illustrator team... any update? Still having the same issue. Linked or embedded, still have the same issue.

    Philip Hepler supported this idea  · 
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    Philip Hepler commented  · 

    I'm having the exact same issue. All since the last update v22.

  3. .TIF are distorted when placed and rotated in AI

    3 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Images, Links  ·  Admin →
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    Philip Hepler shared this idea  · 

  4. Transparency mask is displayed partially, with bars, exporting error

    3 votes

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    5 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If anyone is still having this problem today, please share a packaged test file, along with the full specs of your computer. You can either share it all here in a comment or send the package directly to sharewithai@adobe.com (please then mention the link to the report: https://illustrator.uservoice.com/forums/601447/suggestions/31941946)

    Philip Hepler shared this idea  ·