Jim M
My feedback
5 results found
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18 votesCompleted (Comments Open) ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Resource Fork in .ai files are removed in version 22.1. This is done to prevent an intermittent crash while saving Illustrator files to smb volume on macOS 10.13. Apple deprecated resource fork many years ago.
Following Apple document talks about deprecations that lead to removal of Resource From .ai files
https://developer.apple.com/library/archive/releasenotes/General/CarbonCoreDeprecations/index.html#//apple_ref/doc/uid/TP40012224-CH1-SW28https://developer.apple.com/documentation/coreservices/carbon_core/file_manager?language=objc
An error occurred while saving the comment -
22 votes
Hi ,
Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
1. Machine details which can be found by :
WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .
MAC : Choose Apple menu > About This Mac.2. Version of Illustrator .
3.Kindly rename your Preferences folder placed in below location and share this folder with us .
MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Regards,
Ankit Goyal
Illustrator teamAn error occurred while saving the comment Jim M
commented
The last few updates of Illustrator seem to be getting more and more buggy. The Command+Spacebar bug has been on and off for a while and it's annoying. Among other things like the palettes jumping from one monitor to another etc, etc. Definitely a waste of productive time
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11 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
An error occurred while saving the comment Jim M
commented
I work with 2 monitors so my art board is clutter free. Since switching to CC 2019 I've had this happen quite a bit with the color palette. Today I was using the measurement too and that palette did the same thing. I wish that Adobe could figure out a way to keep the palettes stationary when the computer sleeps etc. This is definitely an annoyance and more importantly, a waste of valuable time.
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4 votesJim M
supported this idea
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121 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.An error occurred while saving the comment Jim M
commented
I'm getting the same issue after updating to OSX 10.13. I updated Illustrator to 2018 version but it is still doing it. I see it mostly when I'm saving my files in .AI format.
I have a few clients that still use older versions of Illustrator. I have to back save their files and I need to be able to confirm a file version numbers. In addition to the jumping palettes and the bug that causes the (Command + Spacebar) shortcut to go missing, no file version information is just one more annoyance in this program. More wasted time means less income for me. Adobe raises the prices and lowers the quality of it's software. This is supposed to be a professional level program. I get that problems will arise, the point is professionals fix problems promptly. That's not good customer service!