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Steffen

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  1. 17 votes

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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    Steffen commented  · 

    Can definitely relate to that issue, not generic at all; most probably related to GPU driver issues. Poor performance in outline-view and regular-view mode. Fresh installation, new machine even.

    https://twitter.com/stellavie/status/954751415884353541

    https://forums.adobe.com/thread/2302560
    https://forums.adobe.com/thread/2432052
    https://forums.adobe.com/thread/2431610

    https://www.dropbox.com/s/cu7yzxu98258gi3/adobe-cc-illustrator-2017.mov?dl=0

  2. 0 votes

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    Steffen commented  · 

    The problem is very vague in its description, but if performance is related to outline-view and regular-view mode, then this issue is not isolated at all, but rather generic indeed – there are many complaints about slow performance:

    https://twitter.com/stellavie/status/954751415884353541

  3. 87 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Steffen commented  · 

    Only small viewports guarantee fluid performance in all view modes (GPU-preview, regular, outline-view). Happening for 12 months. Seems to be an issue for a lot of users.

    https://twitter.com/stellavie/status/954751415884353541

    https://forums.adobe.com/thread/2302560
    https://forums.adobe.com/thread/2432052
    https://forums.adobe.com/thread/2431610

    1. Latest Version, but applies to all CC…

    2. Related to existing and new documents. Reset prefs, reset OBOE, new user account (MacOS), fresh installation. New hardware purchased.

    3. Blazingly fast performance

    4. Still the worst performance ever experienced

    5. https://www.dropbox.com/s/cu7yzxu98258gi3/adobe-cc-illustrator-2017.mov?dl=0

    Steffen supported this idea  · 

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