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Hugh Campbell

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  1. 200 votes

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    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

    Hugh Campbell supported this idea  · 
  2. 61 votes

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    An error occurred while saving the comment
    Hugh Campbell commented  · 

    Users resort to creating and deleting temporary rectangles, as these at least snap to points. Daft, in the extreme.

    Hugh Campbell supported this idea  · 
  3. 510 votes

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    Hi Everyone,

    The fix has been rolled out and is available in our latest release build – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.

    What’s new in 24.1: https://helpx.adobe.com/illustrator/using/whats-new.html

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback.

    Hugh Campbell supported this idea  · 
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    Hugh Campbell commented  · 

    This bug has existed for as long as Asset Export... recently upgraded to CC2018. Nope, still there.

    Such laziness. Adobe get our money, year in year out with CC. Bugs like this, unfixed forever, feel like the compnay giving the middle finger to its userbase.

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