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1. Illustrator 2018 Crashes

   9 votes

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   31 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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   Guys commented  ·  Jan 6, 2018  ·  Edit…  ·  Delete…

   after several tries, I finally found the problem. Fonts not recognized by Adobe crashed the file. You need fonts that you own, otherwise it crashes.

   Save Submitting...

2. Crashes when closing Illustrator

   6 votes

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   3 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We are closing the ticket as we are not able to reproduce this on AI version 22.1.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

   An error occurred while saving the comment
   Guys commented  ·  Jan 6, 2018  ·  Edit…  ·  Delete…

   after several tries, I finally found the problem. Fonts not recognized by Adobe crashed the file. You need fonts that you own, otherwise it crashes.

   Save Submitting...

3. Illustrator 2018 Crashes

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   4 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Raghuveer responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   With Regards,
   Raghuveer

   An error occurred while saving the comment
   Guys commented  ·  Jan 6, 2018  ·  Edit…  ·  Delete…

   after several tries, I finally found the problem. Fonts not recognized by Adobe crashed the file. You need fonts that you own, otherwise it crashes.

   Save Submitting...

4. Illustrator CC 2017 crashes computer on macOS 10.13 High Sierra

   6 votes

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   6 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

   An error occurred while saving the comment
   Guys commented  ·  Jan 6, 2018  ·  Edit…  ·  Delete…

   After several tries, I finally found the problem. Fonts not recognized by Adobe crashed the file. You need fonts that you own, otherwise it crashes.

   Save Submitting...