Illustrator CC 2017 crashes computer on macOS 10.13 High Sierra
I didn't know there were serious compatibility issues between Adobe CC and macOS 10.13 High Sierra until after I upgraded.
Within seconds of launching Illustrator it freezes my entire machine and my only option is a hard reboot.
Please provide a status update on when this issue will be fixed. I rely on CC for my job and will have to migrate back to 10.12 Sierra in the interim.
Brad
shared this idea
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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Corey
commented
I'm having the same problem, except with Illustrator CC 2018 (22.0.1). Doesn't freeze the computer, but it crashes on launch, every time. Attempting to launch Illustrator in safe mode doesn't work; Illustrator won't launch on my MacBook Pro running OS 10.13.3
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Anonymous
commented
I'm having the EXACT same issues
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Jason J Peters commented
I am having the same issue on macOS 10.13.2
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Guys
commented
After several tries, I finally found the problem. Fonts not recognized by Adobe crashed the file. You need fonts that you own, otherwise it crashes.
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Jon Jeffery
commented
I have the latest Illustrator release, and copy-paste still crashed my 2017 MBP
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Hi Brad,
Compatibility issues between Illustrator and High Sierra were listed in this page - https://helpx.adobe.com/illustrator/kb/illustrator-and-mac-os-high-sierra.html
Many issues are addressed in latest Illustrator release
If you have not migrated to 10.12 yet, please share system information to share with ai (at) adobe.com - Please remove spaces from share with ai and replace (at) with @
