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Randi

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  1. 773 votes

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    Thanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.

    If you're still seeing it, could you help us with a few details so we can dig in further?

    • Are you still facing the issue? (yes / intermittent / no longer)
    • Machine configuration — OS and version, GPU, and Illustrator version/build
    • Reproduction rate — does it happen every time, or only sometimes?
    • A screen recording of the issue as it happens, if you can capture one
    • The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)

    If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.


    Thanks for your patience and for helping us track this down.


    Warm regards,

    Aishwarya G Gadodia

    Randi supported this idea  · 
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    Randi commented  · 

    "Can't finish previewing."

    This is happening in Illustrator CC 23.0.2

    I'm working on macOS Mojave 10.14.3
    iMac Pro
    2.3 GHz Intel Xeon W
    128 GB 2666 MHz DDR4
    Radeon Pro Vega 64 16368 MB

  2. 13 votes

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    Randi shared this idea  · 
  3. 188 votes

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    An error occurred while saving the comment
    Randi commented  · 

    I'm having the same issue.
    Not saving to Dropbox, just on to my hard drive.
    Doesn't happen on every save of the same file. Seems pretty random.