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Ken P

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  1. 14 votes
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    8 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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    Ken P commented  · 

    I finally found a SOLUTION (at least on the Mac version).... but with one warning: If you want to retain all your preferences/workspaces, etc, then read this whole comment.

    Otherwise, just go to the Creative Cloud application (ir's probably up top in your toolbar already) and find Illustrator under the APPS tab. Next to the OPEN button is a liitle "down" symbol. Click on that and hit UNINSTALL. Imprortant: Select "Yes, remove app preferences" to force a completely clean install in the next step. After Illustrator uninstalls, click on the INSTALL button, and when you're done, you're good to go; all handles are restored!

    If you DO want to retain all your current preferences/workspaces, etc, it's important to FIRST go to Edit> My Settings> Export Settings and save that file somewhere on your local disk. Then do the same Creative Cloud app Uninstall sequence as above, INCLUDING removing your app preferences (Don't worry: they are safe as long as you've exported them already. If you select "No, keep app preferences" - whcih I did the first time I tried this - it will NOT restore your handles!). Then, when you hit INSTALL, you'll end up with a nice clean installation of Illustrator with the factory defults. Now, when you initially launch your new copy of Illustrtor, go to Edit> My Settings> Import Settings, and select the pref file you previously saved. Your handles AND all of your settings are back the way you left them.

    This worked for ME, but of course, YMMV! Hope this helps some of you!

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    Ken P commented  · 

    I'm having the same issue on CC 22.0.1 Mac... it's driving me crazy to have this now disabled. Is there some secret pref that's been reset?

    Ken P supported this idea  · 
  2. 4 votes
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    1 comment  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →
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    Ken P commented  · 

    This has happened to me when I've also inadvertently selected a guide at the same time. The guide is usually the culprit... it is "too big" to do some things.

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