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Ken Taylor

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3 results found

  1. Keyboard commands for zoom and hand tool don't work.

    22 votes

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    41 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,

    Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Machine details which can be found by :
    MAC : Choose Apple menu  > About This Mac.

    WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .

    2. Version of Illustrator .

    3.Kindly rename your Preferences folder placed in below location and share this folder with us .
    MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator team

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    Ken Taylor commented  · 

    I've had the same problem, a full restart was required.

  2. Sizes and coordinates get distorted in SVG export

    28 votes

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    22 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

    Ken Taylor supported this idea  · 

  3. SVG export for screens distorted

    8 votes

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    Added to Backlog  ·  8 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Ken Taylor shared this idea  ·