I am glad to update that this issue was fixed in 23.0.5 release.
Thank you for all the feedback.
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the commentJoseph Yoon commented
I think the bug is finally fixed in the latest Illustrator version (23.0.3).
I was going to contact Adobe support channels as suggested by Ashutosh Chaturvedi, but decided to upgrade to the newest version before contacting. My previous Illustrator version was 22.x.x (2018) which still had this problem of zooming to a fixed location (not to the mouse location). Now that I have the latest Illustrator version 23.0.3 (2019), the bug is fixed! I don't have this issue anymore.
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