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Hannah

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  1. 786 votes

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    Hannah commented  · 

    Please please @Adobe

  2. 15 votes

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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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    Hannah commented  · 

    1. OS = Mac OSx Sierra 10.12.6
    2. I have saved files to their respective folders on my desktop. I want to open a file from my finder, so i go to that file and either a.) double click it to open it, or b.)right click, choose Open With > Adobe Illustrator 2018.
    3. I expect the file to open as I had last saved it
    4. Instead, the Adobe program opens but does not open a file. It opens to the beginning screen of AI where I see recent files, and have the option to create a new file. When clicking on a recent file, these do also not open.
    5. I have to quit out of illustrator, go back and retry until a file opens, usually after two attempts.

    Hannah supported this idea  · 

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