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Ken

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  1. Adobe Illustrator CC 2018 for mac crashes when opening file

    2 votes

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    4 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

    Ken shared this idea  · 

  2. Illustrator CC 2018(Mac) Crashes every time I save

    16 votes

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    94 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Ken commented  · 

    Clearly, Mr. Sr. Quality Engineering Manager - Illustrator, 22.1 does NOT fix the problem. The EXACT same problem is still happening, given the multitude of distress calls on the forum. So, it is not COMPLETED. Many, if not most, AI users rely on it for their income. An acknowledgement that you realize the problem is NOT fixed, what you are doing about it and when we can expect relief would be a very nice transparent (and refreshing) start. WAY better than the condescending and untrue COMPLETED. We need help, please, sir.

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