Adobe Illustrator CC 2018 for mac crashes when opening file
My idea is for Adobe to actually fix the problem; I've followed every linked fix to the letter and Adobe Illustrator CC 2018 for mac will open normally. But, when I try to open any file, I get the spinning pinwheel of death and have to Force Quit (Not Responding). Please provide an actual fix. Thanks
Adobe Illustrator CC 2018 for mac (v22.1)
Macbook Pro (Retina, 15 inch, Early 2013)
2.7 GHz Intel Core i7
16 GB 1600 MHz DDR3
Intel HD Graphics 4000 1536 MB
Ken
shared this idea
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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Anonymous
commented
hi this is also happening to me are there any fixes cheers.
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Anonymous
commented
Same problem! Please help. I got a works to do :(
macOS High Sierra (Version 10.13.6)
Macbook Pro Retina 13 Inch (late 2015)
2.7 Ghz Intel Core i5
8GB 1867 MHz DDR3
Intel Iris Graphics 6100, 1536 MB -
Robert Hendrickson
commented
Same issue and no responses.
Not finding any help online.2015 Macbook Pro - MAC OS 10.13.6
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Stefydesign
commented
Same issue here. I use Illustrator daily for work and I can't open anything! this is useless specially when you paid for the software. Can someone help me? Adobe Illustrator CC 2018 for mac MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) 2.3 GHz Intel Core i5 . 16 GB 2133 MHz LPDDR3