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Radomir Tinkov

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  1. 225 votes

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    Radomir Tinkov supported this idea  · 
  2. 24 votes

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    Under Review  ·  Anish Kumar responded

    Hi All,

    Thanks for reporting this issue and sorry for getting back so late. We are able to reproduce this issue at our end and it is currently under review.

    Thanks
    Anish Kumar
    Illustrator Team

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    Radomir Tinkov commented  · 

    Hello,

    Same issue here. Lagging in Pixel Preview, a little bit faster in GPU Preview but still slower than usual. New machine with newly installed Adobe Illustrator and new monitor. Dictation is off by default.

    -

    Mac mini(2018):
    macOS Mojave - Version 10.14.2
    3,2 GHz Intel Core i7
    32 GB 2667 MHz DDR4
    Intel UHD Graphics 630 1536 MB

    Monitor:
    Dell U2718Q

    Illustrator:
    23.0.1

    Radomir Tinkov supported this idea  · 
  3. 773 votes

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    Thanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.

    If you're still seeing it, could you help us with a few details so we can dig in further?

    • Are you still facing the issue? (yes / intermittent / no longer)
    • Machine configuration — OS and version, GPU, and Illustrator version/build
    • Reproduction rate — does it happen every time, or only sometimes?
    • A screen recording of the issue as it happens, if you can capture one
    • The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)

    If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.


    Thanks for your patience and for helping us track this down.


    Warm regards,

    Aishwarya G Gadodia

    Radomir Tinkov supported this idea  ·