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Dustin

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  1. Artboards with the same number / missing number

    177 votes

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    151 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.


    If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.


    1. Open Task Manager

    2. In Details tab, locate 'Illustrator.exe'

    3. Right click it and choose 'Create dump file'

    4. Wait until the dumping process is complete and click 'Open file location' button

    5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility

    6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'


    This will help provide necessary clues to locate the source of the problem. If you are a Mac user —…

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    Dustin commented  · 

    This is still not fixed in 25.3.1 Very frustrating.

  2. Text always shows as black

    4 votes

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    5 comments  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Admin →
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    Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    The attached screenshot displays the FILL color underneath the CHARACTERS in the APPEARANCE panel therefore any change applied to the FILL will not be displayed, to display it correctly please move the FILL color row on top of the CHARACTER row (Click & Drag) in the Appearance panel.

    Hope this helps to resolve this issue.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

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    Dustin commented  · 

    After the v23 update (23.0 and 23.0.1) the eyedropper tool wont pick up fill colors to the selected object, and fill colors have stopped working altogether. See attached file. The fill color should be red, and it appears black. No matter what I do, the fill color will never change, whether it be from the swatches pallete or the eyedropper tool or adjusting the fill color manually.

    I was running 23.0.1, and reverted back to 23.0, but this problem didn't go away. I'm on macOS 10.14 Mojave.

    Please help, this is holding up a very urgent project.

    Dustin supported this idea  · 

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