Apologies for the inconvenience caused to you due to this issue.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.
1)Kindly try the below workaround and let us know if that helps with the issue:
Kindly rename your Preferences folder placed in below location and share this folder with us in a zip file.
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\
Kindly share the above with us in a Zip file at ShareWithAI@adobe.com
Please mention the title of this issue as the subject of the mail.
Illustrator Teamthijs unger supported this idea ·
1 vote0 comments · Illustrator (Desktop) Bugs » Colors and Swatches · Flag idea as inappropriate… · Admin →
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.thijs unger shared this idea ·