Translate Ideas and Comments
Choose language:
There was an error during translation

Jay

My feedback

  1. 77 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

    Jay supported this idea  · 
    An error occurred while saving the comment
    Jay commented  · 

    Tried what Kevin said and it worked. I didnt even update my illustrator it just randomly started saving and then stopped and said cant complete, and id be left with a temp file. Id save it again and itd work. Gets annoying to have to save twice every time and wait for it to fail once. So I did the file handling and clipboard and unchecked all 3 boxes (optimize file open and save time on slow networks, save in background, and export in background). It worked so i put back on the save and export boxes and it broke again. So i took off save box and had only export left. Now it works just fine. Didnt know if having save or export in background turned off would do anything relevant to me, but I havent noticed anything yet. Thanks Kevin!

  2. 7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Jay supported this idea  · 
    An error occurred while saving the comment
    Jay commented  · 

    Still having this problem but figured out you can save as a png, open a new blank doc in illustrator, drop the png into the new doc, image trace it and play with the settings until its exact and then finally export that as an svg. A real pain but at least theres a few workarounds.

Feedback and Knowledge Base