Lan Nguyen
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9 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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1 voteLan Nguyen shared this idea ·
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9 votesLan Nguyen supported this idea ·
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33 votesLan Nguyen supported this idea ·
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4 votesLan Nguyen shared this idea ·
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970 votesCompleted (Comments Open) · AdminSanjit Samanta (Senior Product Manager, Adobe Illustrator) responded
Dear Users,
We have launched this feature in the latest release of Illustrator, 24.2. I request you to try out this feature and give us your feedback.
Thanks,
SanjitAn error occurred while saving the comment Lan Nguyen commentedI am currently running into problems where the PDF files I receive for production are larger than 300 inches. When I open the PDF in Illustrator to make changes, the art file is resized. Therefore I am unable to re-save as a PDF for production. We are now having to look into CorelDraw since their max canvas size is not limited to 226 x 226 inches. Please let us know if this fix is coming out soon. This info will help us greatly.
Lan Nguyen supported this idea ·
I noticed if I was to save a PDF file in CC2020, a customer using CC2014 is unable to open it. I compared the PDF files to see how it is different.
If a PDF was saved using CC2014 it generates the colors like this:
[ /Separation /ATHLETIC#20GOLD /DeviceCMYK << /C0 [ 0.000000 0.000000 0.000000 0.000000 ]
But If a PDF was saved using CC2020 it generates the colors like this:
[/Separation/ATHLETIC#20GOLD/DeviceCMYK<</C0[0.0 0.0 0.0 0.0]
Due to this settle difference, can this be the reason why the file is unable to open in CC2014?