Lan Nguyen
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9 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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1 voteLan Nguyen
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9 votesLan Nguyen
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34 votesLan Nguyen
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4 votesLan Nguyen
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976 votesCompleted (Comments Open) ·
AdminSanjit Samanta
(Senior Product Manager, Adobe Illustrator)
responded
Dear Users,
We have launched this feature in the latest release of Illustrator, 24.2. I request you to try out this feature and give us your feedback.
Thanks,
SanjitAn error occurred while saving the comment Lan Nguyen
commented
I am currently running into problems where the PDF files I receive for production are larger than 300 inches. When I open the PDF in Illustrator to make changes, the art file is resized. Therefore I am unable to re-save as a PDF for production. We are now having to look into CorelDraw since their max canvas size is not limited to 226 x 226 inches. Please let us know if this fix is coming out soon. This info will help us greatly.
Lan Nguyen
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I noticed if I was to save a PDF file in CC2020, a customer using CC2014 is unable to open it. I compared the PDF files to see how it is different.
If a PDF was saved using CC2014 it generates the colors like this:
[ /Separation /ATHLETIC#20GOLD /DeviceCMYK << /C0 [ 0.000000 0.000000 0.000000 0.000000 ]
But If a PDF was saved using CC2020 it generates the colors like this:
[/Separation/ATHLETIC#20GOLD/DeviceCMYK<</C0[0.0 0.0 0.0 0.0]
Due to this settle difference, can this be the reason why the file is unable to open in CC2014?