dennis pongs

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    Hi,
    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue.
    2)Kindly also share the presets(if any)/settings of the “Save Adobe PDF” dialog that are used to save the PDF file.
    Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

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    dennis pongs commented  · 

    reinstalled the 2019 version of illustrator to work - testing with v.2020 the PDF save was running again - i deinstalled the v.2019 again --> the error is no more showing.. maybe the first deinstallation of v2019 cancelled some files needed for export.

    dennis pongs shared this idea  · 

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