Anonymous
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24 votes
Hi,
Thank you for reporting this issue. Illustrator Team really appreciate this.Can you help the Illustrator team to isolate this issue further?
If yes, then please let me know the following:
1) Is this Issue still happening on your machine in the latest version 25.2.1 ?
2) If yes, kindly provide some video, Test file(Via File→Package), OS version of your machine & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.Please mention the title of this issue as the subject of the mail.
Thanks and Regards
Ankit GoyalAn error occurred while saving the comment Anonymous
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4 votesAnonymous
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5 votesResolved (Comments Open) · 5 comments · Illustrator (Desktop) Bugs » Documents and Artboards · Admin →Anonymous
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2 votesAnonymous
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in my case, it happened because when I updated the illustrator, from cc2019 to 2020, a dialog box popped up asking if I would delete the preference or keep it, and I chose to keep it, after that, my illustrator 2020 could not copy and paste correctly.
after trying various methods and failed, finally, I deleted all the illustrator preferences, manually, located in (Local Disk C - User - (User Name) - AppData - Roaming - Adobe - Adobe Illustrator), after entering, there was a folder that said the numbers that indicate the version of Illustrator that we are using, but first turn on the hidden file feature, because this file is hidden. What I do is delete all existing folders. Then you can restart the computer and try again to open the illustrator application, but my advice, after you delete the folder, do the uninstall program illustrator and install again with a creative cloud, after that try again. for my case it worked.
sorry before if my English is not good.