49 votes44 comments · Illustrator (Desktop) Feature Requests » Performance, Enhancements · Flag idea as inappropriate… · Admin →
An error occurred while saving the commentKyda Lim commented
Im facing problem with file packaging on illustrator 2020. It takes more than 15mins to package a file or totally freezing. Im running this on a new imac (retina 5k, 27inch 2019), OS catalina.
I put the same file to package on my macbook pro 15-inch, 2017, OS High Sierra, the file package completed in less than 1 minute. I even had set both the ai to matching system handlings settings but still the same. I am unsure how to resolve this. I can't be always switching systems just to package a file..? Or is it a setting that im not aware of that i had to set...
Thanks for the information provided to the Illustrator team.
We are able to reproduce this issue at our end and the engineering team is currently isolating this issue further to get to the root cause.
With Best Regards,
Illustrator TeamKyda Lim supported this idea ·