Sean

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    21 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    This issue is fixed in Creative Cloud CCXProcess 3.6.2 update. However, for an identified scenario the fix is not working. This issue happens with the content being not refreshed for quite some time. The team is working on a fix for clearing the cache in case they have not been refreshed.

    Meanwhile, users can try the below steps to clear the cache to work around this issue.
    1. Clear HomeScreen data
         Mac: ~/Library/Caches/Adobe/CCX Welcome/
         Win: userprofile\AppData\Roaming\Adobe\CCX Welcome\
    2. Restart CCXProcess
         Mac:
          In Activity Monitor, search for CCXprocess. Select and click on X button on top to kill the process
          Go to /Applications/Utilities/Adobe Creative Cloud Experience/ and double click CCXProcess app
         Win:
          In Task Manager look for CCXprocess. Right-click and click End Task
          Go to C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience and double click on CCXProcess app
    3. Wait a couple…

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    Sean commented  · 

    My experience was even more interesting. I saw the May 12th email alert with Rama's workaround this morning, but before I did any of it, I launched Illustrator to work on something real quick and the issue was already fixed. Moreover, I had a new splash screen letting me know what was new in the Illustrator update, even though the CC app says the last update was 15 days ago, and I'd been using Illustrator umpteen times since without seeing this "What's New" splash screen. Weird!

    Sean supported this idea  · 
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    Sean commented  · 

    Not "Completed" as of May 4, 2020, with everything Adobe updated. I still have huge preset icons with:

    iMac (Retina 5K, 27-inch, 2017)
    Mohave 10.14.6
    Illustrator 24.1.2
    Creative Cloud 5.1.0.407
    CCX Process 3.6.2.5

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